Merely Susan is a one-person studio, and I sincerely appreciate your understanding regarding delivery times. All orders are fulfilled within 1-5 business days of receiving payment.
I currently ship to Poland, *European Union, **Great Britain, Norway, Switzerland, Liechtenstein, Ukraine, Iceland, the United States, Canada, Australia, New Zealand, and Japan.
* Due to the requirements regarding EU packaging waste directive and EU textile EPR directive I currently ship to selected countries within the European Union.
The list of countries includes: Belgium, Croatia, Czech Republic, Denmark, France, Germany, Hungary, Ireland, Italy, Lithuania, Latvia, Malta, the Netherlands, and Slovenia.
** Due to Brexit, the minimum order amount for shipping to the Great Britain is £135. Local duties and taxes are not included and must be paid to your local customs upon importation.
Orders under £135 cannot be processed for private customers. If you are a business customer, we can send a parcel for you. Just provide us with your tax number in the order note.
Poland: Our standard shipping service is facilitated through Pocztex Express or priority postal parcel by Polish Post, ensuring delivery within 1-2 business days. The cost of these services is 4 / 6 euros.
Europe: Our standard shipping service is facilitated through registered priority mail by Polish Post, ensuring delivery within 2-10 business days. Shipping costs will be visible at checkout.
Other Countries: Our standard shipping service is facilitated through registered priority mail by Polish Post, ensuring delivery within 5-20 business days. Shipping costs will be visible at checkout.
FedEx courier ensures shipping within 4 business days to European countries and up to 8 business days to other countries. Shipping costs will be visible at checkout.
Please note that our shipping costs do not cover any locally applied taxes and charges that may be imposed by your country. It is your responsibility to settle any such costs.
When shipping within the European Union, the price includes VAT, and the VAT OSS procedure will be utilized. Customs duties are not applicable.
When shipping outside the European Union, local taxes and duties are not included in the price and must be paid to your local customs upon importation.
Returns are accepted within 14 days of receiving the order. To initiate a return, items must be unused and in their original packaging. For returns, please send the parcel to the following address: Zuzanna Rogowska, Agawy 9/6, 01-158 Warsaw, POLAND.
For detailed information on the return process, please refer to the Terms & Conditions. Additionally, you can find the withdrawal and complaint form in Annexes 2 and 3 to the Terms and Conditions. Please note that their use is optional.
If, upon receiving the goods, the customer refuses to pay local duties and taxes, resulting in the return of the goods to Merely Susan, we reserve the right to deduct the costs associated with processing the return from the refunded amount for the order. Please note that shipping costs will not be refunded in this instance.
Feel free to reach me if you have further questions about our shipping rates or services or if you’re unsure whether I can deliver to your country if it’s not listed above.
Send me an email at: firstname.lastname@example.org, and I’ll gladly assist you, providing a quote for shipping your parcel to another country or for a custom service.